FAQ | The Frost Factoree

What size should I buy?

All of our items fit true to size.

Can I Cancel My Order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Do You Accept Returns?

Contact us immediately. Returns are accepted within 7 days from the date of delivery, with a manufacturing defect only. Items must be in unused condition and in the original packaging with all the tags intact.

I Received a Damaged Item, What Do I Do?

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Do You Accept Exchanges?

We only allow the exchange of purchased items with manufacturing defects. Once the exchange request is approved, the replaced item will be shipped to you.

What Are the Refund Options?

Refunds will go to the original payment method.

How Soon Will I Get Refunded?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

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